Page 29 - CRISIL ESG Report 2023

• Query resolution sessions for personal trading related matters
• Pre-joining weekly calls on personal trading requirements
• Several awareness emailers sent during the year covering topics like code of ethics, anti-bribery and corruption, personal trading, privacy, data protection, anti-money laundering etc.
Related party transactions
The Related party transaction policy was adopted by CRISIL to outline the processes for identifying and approving transactions involving related parties.
Transactions with related parties are disclosed in our Annual Report. They are disclosed to the stock exchanges on a half-yearly basis, and the information is also available on our website, at https://www.crisil.com/en/home/investors/ corporate-announcements.html.
CRISIL is majority owned by S&P Global Inc. We have been S&P Global’s trusted partner and have been providing support services to S&P entities since 2003 (i.e., prior to becoming a subsidiary of S&P). Shareholder approval for the analytical support provided by CRISIL’s Global Analytical Centre was sought through in December 2014. This contract was approved by the minority shareholders, without participation of S&P. Services provided by CRISIL are at arm’s length pricing and in the ordinary course of business.
Read CRISIL’s Annual Report 2023
Grievance redressal
CRISIL has a mechanism for monitoring and addressing complaints related to ethical conduct, transparency, human rights, equal opportunity and conflict of interest.
It has robust mechanisms in place to raise concerns, seek advice and report violations, if any, with either the reporting manager, the Human Resources department representative, or the Legal or Compliance departments.
Employees are also provided several avenues to raise concerns such as the ethics hotline and the whistleblower email ID in accordance with CRISIL’s Whistleblower Policy.
CRISIL promptly reviews the concerns or violations reported in good faith and takes appropriate action to resolve the issue.
CRISIL strictly prohibits intimidation or retaliation against anyone who makes a good faith report about a known or suspected violation of code, policy or procedure, or any law or regulation, or any employee who assists with any enquiry or investigation.
At the highest level, the Stakeholders’ Relationship Committee of the Board regularly dedicates exclusive time to review policy violations and stakeholder complaints.
Read our Whistleblower Policy
Business continuity
management
CRISIL’s business processes are automated through bespoke applications that capture and maintain information about business processes, client agreements, reports generated, and assignments delivered, thus creating an adequate database for our knowledge.
The company has outlined a Business Continuity Policy (BCP). The BCP outlines critical processes, downtime tolerance, and planned recovery methodologies, and ensures requisite alternative strategies are defined in the recovery plan. At the same time, it ensures safety of teams during emergencies. Crisis communications is embedded in the BCP. The technology department remains abreast of the changes and suitably undertakes projects for technology upgrades to keep the infrastructure current and state of the art.
Our employees regularly undergo BCP security & safety trainings.
4,691
employees trained on BCP during 2023
ESG Report 2023 27