Key Rating Drivers & Detailed Description
Strengths:
- Healthy capitalisation metrics
The group has raised about Rs 1260 crore of capital since inception from private equity players and promoter, with Rs. 895 crore Infusion in Dec’21 and Rs. 120 crore in Jan’22. Consequently, the networth of the group stood at Rs 994 crore with adjusted gearing at 0.5 time as on December 31, 2021. Of the total capital infusion, around Rs 340 crore has been infused in the QFPL. Consequently, at standalone level, QFPL reported a networth of Rs 359 crore with adjusted gearing of 2.7 times as on December 31, 2021. The gearing at the group level is not expected to go beyond 2.5 times in the medium term. The recent capital levels provide a cushion against the operating expenses burn. Additionally, capitalisation is expected to remain comfortable over the medium term, thus providing a cushion against asset-side risks.
- Scalable business model aided by technology based sourcing and assessment
The group has adopted a branchless business model with most of the operations from origination to disbursements happening digitally. Around 35-40% of sourcing is done through digital marketing where group advertises on social media platforms along with using search engine optimization tools and remaining 60-65% of the leads are generated through referrals & organic channel. As majority of the sourcing is done online, the customer acquisition cost is fairly lower. In addition to this, the entire risk assessment process from data collection to approval to final disbursement is completely digital, with minimal manual intervention, thereby resulting in lower turnaround time.
The group follows an early acquisition strategy, wherein its prime focus remains on early salaried/prime salaried segment (74%) and student segment (26%), with average age of the consumer profile being in the range of 27-28 years.
In addition to the above, the group competes with other credit card providers with higher rewards benefits which can be instantly converted into cash and by ensuring higher transparency for customers.
Consequently, the group has reached a milestone of issuing around 2 lakh cards per month as of December 2021. This has also supported the growth in the assets under management (AUM) at Rs 1531 crores as on December 31, 2021 as compared to Rs 298 crores as on March 31, 2021. The growth during fiscal 2018-2021 has been at a CAGR of 140%. CRISIL Ratings understands that the sustenance in the user base also has been healthy and the same stays above 70%. Nevertheless, while, growth has been strong in both the number of cards issued and the AUM for QFPL, the sustenance in the user base as well as improvement in market share remains to be demonstrated.
Weaknesses:
- Earnings profile currently constrained amidst elevated operating expenses
Amidst the nascent stage of operations, operating expenses of the group remained high due to heavy investments in business promotion and therefore, customer acquisition expenses. The operating expenses constituted 30.3% of the average total assets as on December 31, 2021.
Additionally, in terms of credit cost, the group follows a conservative provisioning policy, provides for 75% at 90+ dpd level, and 100% at 180+ dpd level for its own book. Consequently, the credit cost stood at 4.5% as on December 31, 2021.
The group has been reporting losses since inception at the consolidated level. In the nine months ending December 31, 2021, the group reported a loss of Rs 127.8 crore, as against a loss Rs 8.5 crore in fiscal 2021. On the standalone level, QFPL has been reporting profits since inception, with company reporting a nine months profit after tax of Rs 17.1 crore, as against Rs 0.4 crore in fiscal 2021.
Nevertheless, on the unit economics basis, the group has consistently been able to report a positive contribution margin in the last nine months. The business model of the group is structured in such a manner that it provides group with an opportunity to earn from diversified streams in the form of interest, commission and fee, depending upon the nature of the product. This includes, interest income from EMIs, processing charges from bank transfer and merchant commission from e-gift vouchers. In addition to this, the group also charges service fee from its lending partners for using the slice platform. Additionally, the funding cost of the group, albeit high, has improved over the period of time since inception, thereby providing comfort to the top line.
With the higher net total income supported by multiple income streams, despite the credit cost and high variable operating expenses, CRISIL Ratings note that the group has been able to generate positive contribution margins.
Having said that, the overall profitability continued to be constrained by high fixed operating expenses primarily consisting of employee benefit expenses and marketing cost. Additionally, the loan book is not yet seasoned and hence credit costs will remain a key monitorable. Therefore, earnings profile hinges upon the ability to scale up the book by benefiting from operating leverage while also managing its credit costs which will remain key monitorables going froward.
- Limited track record of operations; therefore asset quality performance needs to be seen
The group has put in place strong risk management systems and processes. The lending decision is primarily based on the output from the proprietary credit risk model. Further, the group regularly reviews the model on quarterly basis and makes timely upgrades to the model based on the performance of the portfolio/collections experience. Furthermore, the group initially offers low limit to its borrowers and gradually increase the limit based on the performance of the borrower.
This coupled with strong collection mechanisms has helped the group in maintaining its asset quality, with collection efficiency remaining above 94% across the pandemic. Consequently, the asset quality in terms of 90+ dpd also remained comfortable and stood at 0.5% as on December 31, 2021, at the consolidated level, as against 1.0% as on March 31, 2021. Even after including last 12 months write-offs, the adjusted 90+ dpd was comfortable at 1.3% at consolidated level, as on December 31, 2021, as against 2.5% as on March 31, 2021. Given the inherent nature of the product offering with shorter tenure loans, CRISIL Ratings has also considered the asset quality in terms of 3-months lagged 90+ dpd, which stood at 1.1% as on December 31, 2021, as against 1.3% as on March 31, 2021.
However, CRISIL Ratings note that the group, at the initial two years of its operations, primarily served the student segment and the share of salaried segment has only started increasing in last 1.5 years. With larger portion of the portfolio constituting the salaried segment, the average ticket size of the loans is expected to increase in the medium term. Further, the portfolio lacks seasoning given the scale up in the past 6 months and the ability to control asset quality metrics would be demonstrated only over the medium term.
- Moderate resource profile
The resource profile of the group is concentrated with 71% of loans from NBFCs largely due to the nascent stage of operations. Further, the bank funding remained concentrated with only two banks in the lenders profile as on December 31, 2021. Consequently, the group’s funding cost remained relatively high with the group raising around Rs 212 crore in third quarter of fiscal 2022. CRISIL Ratings note post the capital infusion in December 2021, the group has been able to receive sanctions at improving rates. Nevertheless, the ability of the group to further diversify its resource profile and bring down its borrowing cost will remain a key monitorable.