Page 53 - CRISIL ESG Report 2023

Responsible business conduct
Stakeholder engagement
Interacting with stakeholders is essential to the organisation’s success because it allows for the integration of their requirements into its objectives. CRISIL believes it is critical to interact with people and comprehend their requirements, wants and concerns. These kinds of interactions also guarantee efficient and long-lasting cooperation. For each of our stakeholders, we institutionalised structured feedback mechanisms which provide us with good insights on their expectations from their relationship with CRISIL.
Every quarter, the Board’s Stakeholder Relationship Committee examines grievances from all stakeholders including clients, employees, shareholders, suppliers and business partners. Over the course of the year, the Committee reviewed the results of stakeholder surveys and the entire engagement process, going beyond the purview of grievance handling. This is reflective of the importance attributed to stakeholder needs at the topmost level at CRISIL.
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