Page 54 - CRISIL ESG Report 2023

Our approach to stakeholder engagement is given below:
Stakeholder group
Shareholder
Employees
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Mode and frequency of engagement
Annual report (4)
Stock exchange intimations (7) Press releases (2)
Investor meetings (7,1) Conference calls (4)
Theme-based engagement: recognition, careers, rewards, cultural events, townhalls (1)
Performance engagement (3, 4)
Learning and development interventions (8)
Meetings, letters, emails, calls (1) Surveys and assessments (4) Applications and portals (1)
Meetings, letters, emails, calls (1) Mobile applications and portals (1) Webinars, newsletters, publications (6,7) Surveys (6)
Feedback forms (9)
Financial awareness, access to formal services and adoption of positive financial practices (1)
Developing cadre of community-based workers (Sakhi) (1)
MoneyWise Centres for Financial Literacy (CFL) for community under the RBI CFL initiative (1)
Metrics tracked
• Revenue growth, profits • Sustainability
• Diversity
• Attrition
• Engagement
• Engagement
• ESG assessment of
supply chain
• Supplier diversity
• Net Promoter Score
• Revenue from key clients • Contribution from
new offerings
• Community outreach and linkages facilitated to formal banking products and services through Sakhi cadre
• Acceptance and skills of Sakhi cadre
• Awareness and access availed for the community
Expectations
• Growth and returns • Timely and
quality information • Shareholder
service standards
• Career advancement • Fair compensation
• Meaningful
contribution at work • Diversity & Inclusion
• Responsiveness and timely resolution
of queries
• Long-term
and mutually beneficial relationship
• Actionable insights
• Cutting-edge analysis • Domain expertise
• Agility
• Relevant awareness and access to formal financial services
• Timely documentation and query resolution through Sakhi cadre and grassroot workers
Vendors
Clients
Communities
Note: (1) Ongoing (2) Quarterly (3) Mid-term (4) Annual (5) Weekly (6) Monthly (7) Event-based (8) Planned frequency (9) Project/service-based
52 ESG Report 2023
Responsible business conduct