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Summary
Objectives
Enabling Entry-level Collection Officers to understand:
various collection strategies
different types of customer segmentation
operational risk & analysis of the portfolio from a debt collection perspective
appreciate Agency & Partner management
perceive Settlement from an Organisation’s perspective.
Target Audience
New joinees in the Collections portfolio for Banks and NBFCs
Junior Collections Officers with upto 5 years’ experience
Collection Managers with upto 10 years’ experience for a structured Refresher course
Course Structure
Duration: 2 Days
Day 1
Session 1
Collections Impact on P & L Customer Segmentation
Session 2
Objectives of Collections Delinquency factors
Session 3
Operational Risk & Mitigants Steps to Effective Collection
Session 4
Collection Tools
Day 2
Session 1
Collection strategies Rehabilitation
Session 2
Portfolio Analysis
Session 3
Settlement
Session 4
Negotiations skills – an Overview
Trainer Profile
Having more than 20 years of experience working with public, private & foreign banks. He is an expert in the areas of International Business, Trade Finance, Credit, Foreign Exchange, Collections & non-functional Soft skills. During his corporate career he has handles various aspects of Banking like Retail Liabilities, Retail Assets, Branch Operations, Relationship Management, Trade Finance Sales, Trade Product Development, Trade Operations, Credit, Foreign Exchange, Collections & Recovery, etc. Over the years he has conducted several trainings in Trade Finance, AML, TBML, Import/Export finance, Credit Assessment & Retail Collections
