Background/objective

• CRISIL onboarded a prominent European bank, following a rigorous nine-month proof of concept (POC), during which the CRISIL team had to deliver reviews of 2,000 counterparties across the corporate and bank portfolio. After the successful execution of this POC phase, the CRISIL team won a multi-year contract with the client, with a high volume of ~3,750 counterparties per year.
• The key challenges as part of the engagement included managing the sudden influx of urgent requests in multiple formats. The portfolio encompassed a range of sectors and geographies and required multi-lingual support for a sizable private portfolio.

CRISIL solution

• Built a specialised team of over 30 analysts and demonstrated exceptional agility in grasping the nuances of the client’s requirements to meet stringent service-level agreements on quality and aggressive volume targets
• Created a project management framework and streamlined the client’s credit assessment workflow, while facilitating a robust governance mechanism to deliver quality outcomes
• Deployed a fungible team structure to handle peak volume ~1.5x of the monthly contracted figure for a quarter of the year, along with managing the high volume of priority deliveries (~100 cases per month)

Client impact

• Developed adaptable analysis templates to accommodate both operating company (OpCo) and holding company (HoldCo) structures, enabling rapid execution and improved efficiency
• Achieved swift turnaround times for high volume priority cases and demonstrated agility in managing team capacity to cope with monthly peaks and troughs in volume (0.3x to 1.5x)
• Took on the credit assessment responsibility, enabling the bank’s credit officers to focus on driving strategic growth and development
• Leveraged multilingual capabilities to facilitate seamless reviews of borrowing counterparties with non-English language filings, ensuring global compatibility
• Cost savings of ~25-30% owing to CRISIL support

Portfolio coverage

To learn more, contact us at: Contact.CLS@crisil.com