Objective
 

Form a long-term partnership with a leading global law firm to provide comprehensive research, analysis and insights for all practice areas and across time zones.

CRISIL's Solution

• Working in partnership with the law firm’s internal research and intelligence desk, CRISIL’s team of skilled analysts supports a range of strategic initiatives from partners, functional heads and business division heads
• The relationship, which started in 2012 with a small team of dedicated analysts, tripled in size in 2020, with the capacity to immediately scale up by another 40% to support non-programmed projects
  
  • CRISIL’s ability to scale-up on a short notice to manage any rapid increase in work load has led to strong growth in ad hoc pipelines
    
• The team provides comprehensive research, including competition landscape analysis, transaction and league table analysis, M&A and distressed asset identification, IPO and financing opportunity assessment, key account management, in-depth sector/market assessment, and internal strategic planning
  
• Supplements client information assets with exclusive market data subscriptions; execution of more complex and analytical projects
  • In 2019, approximately 70% of the team capacity was used to solve complex insights problems from internal stakeholders
    
• Supports a range of functions, such as talent management, attrition management, business continuity, information security and compliance, and scalability
  
  • In the backdrop of the Covid-19 pandemic, the CRISIL team’s productivity helped resolve resourcing challenges in other parts of the client’s organisation on multiple occasions
     

Client impact
 

• The client's existing intelligence team transformed into a robust, scalable and agile market research function
  
• Continuous improvement in response time for market opportunities—over 95% of the response deliverables recorded to be on or before time in 2019
  
• Multiple time zone support provided by the CRISIL team seen as a high-value feature for the client’s insights practice
  
• Major uptick in work volumes towards CRISIL during lockdown turmoil. The client recognised CRISIL as a preferred insights partner during the Covid-19 crisis. CRISIL achieved a 100% efficacy rate with the entire CRISIL team working from home
  

Questions

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