Page 101 - CRISIL ESG Report 2023

PRINCIPLE 4: Businesses should respect the interests of and be responsive to all its stakeholders
Essential Indicators
1) Describe the processes for identifying key stakeholder groups of the entity.
CRISIL has a Stakeholder Engagement Policy, which is accessible at https://www.crisil.com/en/home/investors/corporate-governance. html
Under this policy, CRISIL identifies stakeholders as individuals, groups of individuals or organisations that affect and/ or could be affected by/ could impact the company’s activities, products or services and associated performance.
The process of identification of stakeholders includes the basis of engagement and is guided by:
• Direct or indirect dependence on the company’s activities, products or services and associated performance
• Groups or individuals engaged with the company with regard to financial, economic, social or environmental issues
• Groups or individuals, who can have an impact on the company’s strategic or operational decision-making
• Groups or individuals with whom the company has, or may have in future, legal, commercial or operational responsibilities
2) List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group
Stakeholder Group
Whether identified as Vulnerable & Marginalized Group (Yes/No)
Channels of communication
(Email, SMS, Newspaper, Pamphlets, Advertisement, Community Meetings, Notice Board, Website), Other
Purpose and scope of engagement including key topics and concerns raised during such engagement
Employees No
Clients No
Shareholders No
Vendors No
Communities No
• Theme based engagement: Expectation
recognition, careers, rewards,
cultural events, townhalls (1)
• Performance engagement (3, 4) • Learning and development
interventions (8)
• Career advancement
• Fair compensation
• Meaningful contribution at work • Diversity & Inclusion
• Meetings, letters, emails, calls (1) Expectation
• Mobile applications and portals (1)
• Webinars, newsletters, publications (6)(7)
• Surveys (6)
• Feedback forms (9)
• Actionable insights
• Cutting edge analysis • Domain expertise
• Agility
• Annual report (4) Expectation
• Stock exchange intimations (7) • Press releases (2)
• Investor meetings (7) (1)
• Conference calls (4)
• Growth and returns
• Timely and quality information • Shareholder service standards
• Meetings, letters, emails, calls (1) Expectation
• Surveys and assessments (4) • Applications and portals (1)
• Responsiveness and timely resolution of queries
• Long term and mutually beneficial relationship
• Financial awareness, access to Expectation
formal services and adoption of •
positive financial practices (1)
• Developing cadre of community- •
based workers (Sakhi) (1)
• MoneyWise Centres for Financial
Literacy (CFL) for community under the RBI CFL initiative (1)
Relevant awareness and access to formal financial services.
Timely grievance redressal and query resolution through Sakhi cadre and grassroot workers
Note: (1) Ongoing (2) Quarterly (3) Mid-term (4) Annual (5) Weekly (6) Monthly (7) Event based (8) Planned frequency (9) Project/service based
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