Page 71 - CRISIL ESG Report 2023

21(a) Details on Complaints/Grievances on any aspect of the National Guidelines on Responsible Business Conduct in the financial year
Stakeholder group from whom complaint is received
Grievance
Redressal Mechanism in Place (Yes/No)
Number of complaints filed during the year
Current FY (2023)
Previous FY (2022)
Remarks
Number of complaints filed during the year
FY 2021
Number of complaints pending resolution at close of the year
Remarks
Number of complaints filed during the year
Number of complaints pending resolution at close of year
Number of complaints pending resolution at close of the year
Remarks
Nil
Nil
-
Nil
Nil
-
7
Nil
-
5
Nil
-
5
Nil
-
1
2
Nil
Nil
-
-
Communities Yes
Investors Yes
Shareholders Yes
Employees Yes
Customers Yes
Value Chain Yes Partner
Others please Yes specify - from
third party
Nil Nil - Nil Nil -
Nil Nil - Nil Nil -
30 Nil - 36 2 -
3 Nil - 2 Nil -
12 Nil - 7 1 -
Nil Nil - 1 Nil -
51 - Nil Nil -
Note: The above complaints pertain to CRISIL Limited on standalone basis.
Restatement: The complaints from shareholders in 2022 have been updated from 32 to 30, since 2 complaints were carried forward from the previous year (2021)
and did not pertain to 2022.
21(b) Number of consumer complaints in respect of data privacy, advertising, cyber-security, unfair trade practices, etc.
Current FY (2023)
Number of complaints received during the year
Previous FY (2022)
Pending resolution at end of year
Number of complaints received during the year
FY2021
Number of complaints received during the year
Pending resolution at end of year
Remarks
Remarks
Pending resolution at end of year
Remarks
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
Nil
5
Nil
Nil
Data privacy Advertising Cyber-security Delivery of essential services Restrictive Trade Practices
Nil Nil Nil
Nil Nil Nil
Nil Nil Nil
Nil Nil Nil
Nil Nil Nil
Nil Nil Nil
Nil Nil Nil
Nil Nil Nil
Nil Nil Nil
Nil Nil Nil
Nil Nil Nil
7 Nil Nil
Unfair Trade
Practices
Others 12
Note: The above complaints pertain to CRISIL Limited on a standalone basis.
Nil Nil Nil
Nil Nil
ESG Report 2023 69