Decade-long engagement as Exclusive Research and Analysis Provider for a Leading Global Law Firm
Client: Global Law Firm
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Objective
Form a long-term partnership with a leading global law firm to provide comprehensive research, analysis and insights for all practice areas and across time zones.
CRISIL's Solution
Working in partnership with the law firm’s internal research and intelligence desk, CRISIL’s team of skilled analysts supports a range of strategic initiatives from partners, functional heads and business division heads
The relationship, which started in 2012 with a small team of dedicated analysts, tripled in size in 2020, with the capacity to immediately scale up by another 40% to support non-programmed projects
CRISIL’s ability to scale-up on a short notice to manage any rapid increase in work load has led to strong growth in ad hoc pipelines
The team provides comprehensive research, including competition landscape analysis, transaction and league table analysis, M&A and distressed asset identification, IPO and financing opportunity assessment, key account management, in-depth sector/market assessment, and internal strategic planning
Supplements client information assets with exclusive market data subscriptions; execution of more complex and analytical projects
In 2019, approximately 70% of the team capacity was used to solve complex insights problems from internal stakeholders
Supports a range of functions, such as talent management, attrition management, business continuity, information security and compliance, and scalability
In the backdrop of the Covid-19 pandemic, the CRISIL team’s productivity helped resolve resourcing challenges in other parts of the client’s organisation on multiple occasions
Client impact
The client's existing intelligence team transformed into a robust, scalable and agile market research function
Continuous improvement in response time for market opportunities—over 95% of the response deliverables recorded to be on or before time in 2019
Multiple time zone support provided by the CRISIL team seen as a high-value feature for the client’s insights practice
Major uptick in work volumes towards CRISIL during lockdown turmoil. The client recognised CRISIL as a preferred insights partner during the Covid-19 crisis. CRISIL achieved a 100% efficacy rate with the entire CRISIL team working from home
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